Online Flower Delivery Terms for Barnsbury Flowers

Introduction and Scope

Welcome to Barnsbury Flowers. These Terms & Conditions (“Terms”) apply to your access and use of our e-commerce website for the purchase and delivery of flowers and related floral products (“Products”). By placing an order with Barnsbury Flowers through our online platform, you agree to be legally bound by these Terms. If you do not accept these Terms, you must not use our website or place any orders.

These Terms apply to all customers who request flower delivery within Barnsbury and the surrounding areas. Please read the following carefully to understand your rights and obligations.

Order Process

To make an online purchase for flower delivery in Barnsbury and surrounding areas, you must follow our order process as outlined below:

• Product Selection: Browse our online catalogue and add the desired Products to your shopping cart.
• Order Details: Enter accurate delivery information including recipient name, full address, delivery date, and contact details.
• Personalised Messages: If you wish, add a personalised message to accompany your flower order at checkout.
• Order Confirmation: Review your order details carefully prior to submission. You are responsible for ensuring accuracy of all order information. Once submitted, we will send you an electronic order confirmation detailing your purchase.
• Contract Formation: Your order is an offer to buy. Acceptance and formation of a contract occurs when you receive an explicit order acceptance email from us. We reserve the right to decline or cancel any order at our discretion prior to acceptance.

Orders are subject to availability. In the event a requested product becomes unavailable after order confirmation, we will notify you as soon as possible and offer a suitable alternative or a full refund.

Payment Terms

Barnsbury Flowers only accepts payment for orders through secure online payment methods as displayed during checkout on our website. Acceptable payment methods may include credit or debit cards, and other legitimate payment services. Cash payments are not accepted for online orders.

• Authorisation: You must provide valid payment details and confirm your authorisation for the transaction. Your payment provider must authorise the payment before any products are dispatched.
• Pricing: All prices are shown in Pounds Sterling (GBP), inclusive of VAT where applicable. Delivery charges will be clearly presented at checkout before you complete your purchase.
• Payment Security: We use industry-recognised secure payment gateways for processing transactions. We do not store your full payment card data on our systems.

If your payment is declined or unsuccessful, your order will not be processed or delivered. In cases of suspected fraudulent transactions, we reserve the right to cancel orders and take further action as appropriate.

Order Amendments and Cancellations

Barnsbury Flowers acknowledges that sometimes an order may need to be amended or cancelled. The following policies apply:

• Amendments: You may request amendments to your order (such as recipient details or delivery date) by contacting us as soon as possible and no later than 24 hours prior to scheduled dispatch. We will endeavour to accommodate changes but cannot guarantee amendments after the stated time.
• Cancellations: To cancel an order, you must notify us promptly by submitting a cancellation request at least 24 hours before the agreed delivery time. Orders cancelled within this timeframe will receive a full refund to the original payment method. Cancellations made after this period or after order dispatch may not be eligible for refund. Due to the perishable nature of flowers, once dispatch is initiated or preparation begun, cancellation may not be possible.
• Non-Delivery: If delivery has not yet occurred due to our error, and you wish to cancel, you are entitled to a full refund or a replacement delivery.

If you are unsatisfied for any reason with your flower delivery in Barnsbury or surrounding localities, please get in touch with us promptly so we may seek a satisfactory resolution.

Delivery of Flowers & Products

We provide delivery services for Barnsbury and its nearby areas, in accordance with the specified date and address details provided during ordering. Please note the following regarding deliveries:

• Delivery Times: We will use reasonable efforts to meet the requested delivery date and time. In some cases, factors outside our control (e.g. extreme weather, traffic disruptions) may affect delivery. We will notify you of any significant delays.
• Recipient Availability: If the recipient is unavailable at the time of delivery, our driver will follow reasonable procedures, such as leaving the flowers in a safe place or with a neighbour, and will attempt to notify the recipient as appropriate.
• Delivery Confirmation: Where possible, you will be notified when delivery is completed.
• Incorrect Information: Please ensure all recipient and delivery information is correct. We are not liable for failed deliveries resulting from inaccurate or incomplete information.
• Delivery Charges: We will notify you at checkout of any applicable delivery charges. Certain areas outside central Barnsbury may incur additional charges or have specific delivery schedules.

Substitutions Policy

We strive to provide your chosen flowers and designs exactly as ordered. However, in rare situations, certain flowers or containers may be unavailable due to seasonality or supply constraints. In such cases, Barnsbury Flowers reserves the right to substitute similar items of equal or greater value and quality. Any significant changes affecting the overall style or look will be discussed with you prior to dispatch where feasible.

Quality and Returns

Barnsbury Flowers is committed to delivering fresh, high-quality products. If your flowers are unsatisfactory or do not match the description, please report the issue within 24 hours of delivery. Where justified, we will offer a suitable replacement, credit, or refund. Returns of perishable goods are subject to our discretion and the freshness and condition of the returned products.

We are not responsible for quality issues resulting from improper care, handling, or storage after delivery by the recipient. Instructions for proper care will be provided with your order.

Customer Obligations

By placing an online flower delivery order with Barnsbury Flowers, you confirm that you:

• Are over 18 years of age and legally capable of entering into a binding contract;
• Will provide accurate and complete order and delivery information;
• Have authorised the use of the selected payment method for your purchase.

Limitation of Liability

Barnsbury Flowers shall not be liable to you for any indirect, incidental, special, consequential or punitive damages, nor for any loss of profits or business, and our total liability with respect to any claim regarding your order and flower delivery in Barnsbury (including negligence) will not exceed the price paid for the product(s) in question.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability which cannot legally be excluded under English law.

We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to natural disasters, transport disruptions, or failure of telecommunications networks.

Intellectual Property

All content, photographs, branding, and design elements on the Barnsbury Flowers website are intellectual property of Barnsbury Flowers or its licensors. These materials may not be copied, reproduced, or used for commercial purposes without explicit prior permission.

Privacy

Your privacy is of great importance to us. We will only use your personal information in accordance with our Privacy Policy, which forms part of these Terms. Personal data is not shared with third parties except as necessary to fulfil your order or as required by law. Full details of our privacy practices are available separately on our website.

Changes to Terms

Barnsbury Flowers may revise these Terms & Conditions at any time without prior notice. Your continued use of our online platform and services signifies your acceptance of the most recent version of these Terms. We recommend reviewing this page regularly to stay informed about any updates.

Governing Law & Jurisdiction

These Terms & Conditions, and any contract between you and Barnsbury Flowers for the sale and delivery of online flower orders, are governed by and interpreted under the laws of England and Wales. Any disputes arising under or related to these Terms or the services shall be subject to the exclusive jurisdiction of the English courts.

Customer Support & Complaints

If you have any questions about these Terms & Conditions or require assistance with your online flower delivery order within Barnsbury and the surrounding areas, please contact our customer service team for support. We are committed to resolving any issues promptly and to your satisfaction.

Final Note

By using the Barnsbury Flowers website and placing an order for online flower delivery in Barnsbury or adjacent neighbourhoods, you confirm that you have read, understood, and agree to our Terms & Conditions. Thank you for choosing Barnsbury Flowers for your floral needs.