At Barnsbury Flowers, we take great pride in delivering only the freshest flowers to every doorstep in Barnsbury. As a trusted local florist, our reputation rests on your satisfaction—whether you’re brightening your home or sending blooms to a business nearby. To ensure confidence with every order, we offer a Fresh Flowers Guarantee: your arrangement will arrive in peak condition, ready to delight.
Though every precaution is taken with packaging and delivery, we understand that rare issues may occur. If your flowers arrive damaged, wilted, or looking below our usual high standard, please inspect your arrangement upon delivery and notify us promptly.
To help us resolve your issue swiftly, please report any concerns as soon as possible—preferably within 24 hours of receiving your flowers. Retain the flowers and their original packaging so we may assess and address the situation. Your satisfaction is our priority.
Our flower arrangements are handpicked and prepared to last. With proper care, your Barnsbury Flowers bouquet should look beautiful and remain fresh for 5 days from delivery. This is our freshness window promise. Should your flowers fade or deteriorate noticeably within this period, and standard care instructions have been followed, we encourage you to let us know so we can make things right.
We strive to resolve any issues with minimal hassle. If you receive flowers that do not meet our Fresh Flowers Guarantee due to damage in transit or early deterioration:
In both cases, we may request a clear photo of the flowers received as part of our quality control process.
We are committed to resolving any concerns with professionalism and care. If you have a complaint about your order, our service, or the delivery process, please contact us directly with your order details and a description of your complaint. Our team will respond as quickly as possible to investigate and work towards a fair solution—whether that’s a replacement, refund, or another form of resolution based on your circumstances.
Your feedback is crucial in helping us improve and maintain the standards expected from a trusted local Barnsbury florist. All complaints are handled with sensitivity and discretion.
Barnsbury Flowers is proud to be a part of the community, serving both households and businesses with fresh, beautifully arranged flowers. Our transparent returns, refunds, and complaints policy ensures your peace of mind whenever you choose us. Thank you for trusting us with your important moments.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
